Frequently asked questions

What is PROSPR?

PROSPR is an iOS app, with an Apple Watch companion, that uses real-time physiological and behavioural data (measurable signals from your body and your routines) to flag cognitive fatigue and burnout risk early.

How does PROSPR work?

PROSPR reads the real-time physiological and behavioural signals available in Apple Health and treats them as objective proxies for cognitive fatigue, or "burnout". These continuously updated signals are combined with your daily check-ins into a single risk score, so you can self-monitor and act on rising fatigue early.

Why is the app classified as a Beta?

PROSPR is a digital product, and it will keep evolving as the technology and demand permit. Beta signals that the app is under continuous development and not in its final state.

Certain features, such as PROSPR Smart Insights (beta), are still maturing and will change over time.

Why does PROSPR need access to my Apple Health data?

PROSPR relies on Apple Health data to do its job: helping you monitor stress and cognitive-fatigue indicators. Without that data, PROSPR cannot run its analysis or serve its intended purpose.

Your Apple Health data is retained and processed on your device to protect your privacy.

How does PROSPR respect my privacy?

Your check-ins are stored on your device and, if you use iCloud, in your own private iCloud storage that only you control. Never on our servers.

If and when you choose to delete your data, the app clears its local database, which removes your check-ins from the app's view, and there is no server copy for us to retain or recover. Simply put: we don't see your data. Full details are in the Privacy Policy.

How can I manage my app subscription?

App Store subscriptions are managed directly in your Apple account. On your iPhone, go to:

Settings › your name › Subscriptions › PROSPR

For the most up-to-date instructions, see Apple Support: Manage your App Store subscriptions.

How do I reset my password?

PROSPR uses trusted sign-in partners, Apple and Google, and those partners manage your credentials. To change the password for whichever sign-in you used with PROSPR, visit their support page:

• Apple: Change your Apple Account password
• Google: Change or reset your password

How can I contact support?

This FAQ is meant to give you quick, useful answers. If your question needs personal assistance, reach us through the support form. Once received, our team will review it and contact you directly.

How can I submit a feature request?

Send it through the same support form and start your message with "Feature request". We read every one, and the most-requested ideas shape what we build next.